过时的产品文档也是你们面临的一个已知问题吗？
你好，
我最近与其他创始人、支持团队负责人和产品团队进行了交流，似乎大家都有一个共同的痛点：产品文档更新得太快，容易过时。
截图变得不再准确，视频可能会产生误导，逐步指南在经历一两次用户界面更改后就变得过时。即使是内部维基也常常因为没有及时更新而出现错误。
结果就是：
- 用户感到困惑或沮丧
- 支持团队收到大量“应该在文档中找到答案”的工单
- 维基变成了一个“墓地”——没有人再相信里面的内容
我与之交谈的每个人都同意这一点令人沮丧，但大多数人似乎只是接受了这是快速交付的代价。
我目前正在构建一个解决方案，旨在帮助提升帮助内容的韧性，并使其更容易保持最新，即使在产品不断变化的情况下。
在我深入探讨之前，我想在这里问一下：
这是你或你的团队也普遍遇到的问题吗？
或者你们是否找到了一些实际上可以长期有效的工作流程或工具？
期待你的想法！
查看原文
Hi,
I've been talking with other founders, support leads, and product teams—and it seems like there's a shared pain point:
Product documentation becomes outdated way too fast.<p>Screenshots go stale, videos become misleading, step-by-step guides are obsolete after one or two UI changes.
Even internal wikis end up half-wrong because no one updates them in time.<p>The result:
- Users get confused or frustrated
- Support gets bombarded with tickets that “should be answered in the docs”
- The wiki becomes a graveyard—nobody trusts what’s in there<p>Everyone I’ve talked to agrees it’s frustrating, but most seem to just accept it as a cost of shipping fast.<p>I’m currently building something to help with this—making help content more resilient and easier to keep up-to-date, even when your product changes constantly.<p>Before I go deeper, I wanted to ask here:
Is this a well-known issue for you or your team too?
Or have you found workflows or tools that actually work long-term?<p>Appreciate any thoughts!