展示HN：Chatwoot 4.0 – 带有AI助手的开源客户支持平台
几年前，我们在Hacker News上推出了Chatwoot，作为Intercom的开源替代品。当时，它只是一个简陋的实时聊天小部件，配有共享收件箱和足够的后端逻辑来使其正常工作。它的亮点在于用户可以自托管、拥有自己的数据，并且能够实际阅读代码。
从那时起，情况发生了变化。我们进入了Y Combinator，Chatwoot已经发展成为一个被全球数千家公司使用的平台。一些团队每周使用它处理几百个对话，而其他团队则在大规模运行，跨多个渠道处理数千万条消息。在这一过程中，我们始终专注于保持其开放核心、自托管和以开发者为中心的特点。
今天，我们再次回到Hacker News，分享Chatwoot 4.0——这是我们迄今为止发布的最大更新。
Chatwoot 4.0中最显著的变化是Captain，我们的新AI助手。它内置于平台中，可以自动处理重复的支持问题。在后台，它使用OpenAI，并且完全是可选的。除非您进行配置，否则不会发送任何信息。目前，它根据您的帮助中心文章生成响应，我们正在积极添加操作（工具调用功能）。我们已经与Shopify和Linear API进行了测试，效果很好，并开启了一些有趣的自动化路径。
此外，我们重新设计了系统的核心部分。用户界面已完全使用Vue 3进行了改版，变得更快、更简洁，且更易于扩展。在后端，我们重点关注性能。一些部署现在处理超过2亿条消息，因此我们优化了查询，以提高速度和可预测性。我们还增加了更智能的缓存，减少了重复获取，并清理了前端和后端逻辑，以更好地处理高吞吐量的工作负载。
我们还重建了帮助中心模块。现在它是一个真正的自助服务门户，基于Markdown，拥有更清晰的用户界面、更好的搜索功能，并支持自定义域名。
如果您已经在使用Chatwoot，现在可以进行升级。如果您还记得我们最初的发布，或者您正在寻找一个可以真正拥有和扩展的支持工具，我们非常希望您再次查看它。
代码：<a href="https://github.com/chatwoot/chatwoot">https://github.com/chatwoot/chatwoot</a>
文档：<a href="https://www.chatwoot.com/docs">https://www.chatwoot.com/docs</a>
演示：<a href="https://app.chatwoot.com">https://app.chatwoot.com</a>
查看原文
A couple of years ago, we launched Chatwoot here on Hacker News as an open-source alternative to Intercom. Back then, it was a scrappy live chat widget with a shared inbox and just enough backend logic to make things work. What made it stand out was that you could self-host it, own your data, and actually read the code.<p>Since then, things have grown. We got into Y Combinator, has grown into a platform used by thousands of companies around the world. Some teams use it for a few hundred conversations a week. Others run it at massive scale, handling tens of millions of messages across channels. Through all of that, we’ve stayed focused on keeping it open-core, self-hostable, and developer-first.<p>Today, we’re back on HN to share Chatwoot 4.0 — the biggest update we’ve shipped so far.<p>The most visible change in Chatwoot 4.0 is Captain, our new AI agent. It’s built into the platform and can automatically handle repetitive support questions. Under the hood, it uses OpenAI, and it’s fully opt-in. Nothing gets sent anywhere unless you configure it to. Right now, it generates responses based on your Help Center articles, and we’re actively working on adding actions (tool calling capabilities). We’ve already tested it with Shopify and Linear APIs. It works great and opens up some interesting automation paths.<p>Additionally, we’ve reworked core parts of the system. The UI has been fully revamped using Vue 3. It’s faster, cleaner, and easier to extend. On the backend, we focused heavily on performance. Some deployments now handle over 200 million messages, so we’ve optimized querying to make things faster and more predictable. We’ve also added smarter caching, reduced duplicate fetches, and cleaned up both frontend and backend logic to better handle high-throughput workloads.<p>We also rebuilt the Help Center module. It’s now a proper self-service portal. Markdown-based, cleaner UI, better search, and support for custom domains.<p>If you’re already using Chatwoot, the upgrade is available now. If you remember our original launch or you’re looking for a support tool you can actually own and extend, we’d love for you to check it out again.<p>Code: <a href="https://github.com/chatwoot/chatwoot">https://github.com/chatwoot/chatwoot</a>
Docs: <a href="https://www.chatwoot.com/docs">https://www.chatwoot.com/docs</a>
Demo: <a href="https://app.chatwoot.com">https://app.chatwoot.com</a>