问HN：这个“魔法”公司的背后技术是什么？
许多人可能还记得几年前的公司“Magic”，它通过提供一个只需发送短信就能进行各种请求的礼宾服务而引起了广泛关注。我在一家小型面向消费者的公司工作，但我们的产品大多数客户需要与内部的多个不同人员进行沟通。“Magic”的体验浮现在脑海中，我们想知道是否可以尝试重现这种体验——基本上是一种高效处理众多不同用户请求的方式，但从客户的角度来看，感觉就像只需要一个简单的沟通渠道。
考虑到这一点，有人知道“Magic”团队可能利用过的特定技术（无论是现有的客户关系管理系统、定制解决方案等）来实现他们的目标吗？
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Many of you probably remember the company "Magic" from several years ago, which made waves by being a concierge service whose entire customer-facing experience was simply a phone number that you could simply text and make all sorts of requests from.<p>I work at a small consumer facing company but for our product most of our customers need to interface with lots of different folks internally. The "Magic" experience came to mind, and we were wondering if we could try and recreate it -- basically an efficient way to deal with so many disparate user requests but have it all, from the customer perspective, feel as if they only needed one simple channel to communicate with.<p>With that in mind, anyone know of any particular tech (be it existing CRMs, custom solutions, etc.) that the Magic team may have leveraged to accomplish what they were doing?