告诉HN：Hetzner的体验 - 隐形故障
我是Schäfer Shop GmbH的DevOps工程师，我们在使用Hetzner的云基础设施时遇到了一些反复出现的问题。偶尔，存储卷会随机消失或变得不可用，而Hetzner的状态页面上没有任何提示。支持工单的响应时间差异很大，从几个小时到整整一个工作日不等。
昨天，我们经历了一次特别紧张的事件，涉及到位于法尔肯施泰因的Hetzner负载均衡器。由于负载均衡器的目标显示为不健康，我们的Kubernetes控制平面无法访问。我们迅速通过在另一个区域部署相同的负载均衡器配置来解决这个问题。尽管我们明确指示Hetzner支持团队不要重新创建我们的资源（因为这些资源是通过Terraform管理的），他们还是手动重新创建了负载均衡器，导致了一阵短暂的恐慌——幸运的是，我们的Terraform状态没有受到影响。
我们每月为Hetzner的服务支付近20,000欧元，但他们拒绝提供直接的支持热线，即使我们愿意为此支付额外费用。更令人担忧的是，他们对这些故障的持续沉默。Hetzner的状态页面在事件发生期间和之后都没有显示出任何迹象。这种模式让我们质疑状态页面本身的透明度和目的。
你们中有没有人遇到过类似的看不见的故障情况与Hetzner？
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I'm a DevOps engineer at Schäfer Shop GmbH, and we've been running into recurring quirks with Hetzner's cloud infrastructure. Occasionally, volumes randomly disappear or become unavailable, with no indication on Hetzner's status page. Support ticket response times vary wildly - from hours to an entire business day.<p>Yesterday, we had a particularly stressful incident involving Hetzner load balancers in Falkenstein. Our Kubernetes control planes were unreachable due to load balancer targets showing as unhealthy. We quickly worked around the issue by deploying an identical load balancer configuration in another region. Despite explicitly instructing Hetzner support not to recreate our resources (since they're managed via Terraform), they manually recreated the load balancer anyway, causing momentary panic - though thankfully our Terraform state wasn't impacted.<p>We pay nearly €20,000 per month for Hetzner's services, yet they refuse to offer a direct support hotline, even if we were willing to pay extra for it. What's especially troubling is their persistent silence on these outages. Hetzner's status page showed no signs of this incident, neither during nor after. This pattern makes us question the transparency and purpose of the status page itself.<p>Have any of you experienced similar invisible outages with Hetzner?