DigitalOcean 终止商业账户,未提供任何细节。

4作者: ivanvas9 个月前原帖
我在DigitalOcean已经待了超过一年,当然没有任何非法活动。我收到了关于调查的邮件。询问了具体情况后,收到的回复是“结束了,我们不会透露任何信息”。 服务将在收到原始邮件后的10天内终止。 谢谢你,DigitalOcean,我其实早就想转向自托管的PaaS解决方案了,资源更多,花费却少了三分之一。 ======= DigitalOcean已注意到与您的账户和/或DigitalOcean资源相关的平台滥用行为。经过审查,我们通过电子邮件联系您,告知您与您关联的基础设施上执行的最近操作违反了我们的可接受使用政策。 滥用性质的活动违反了DigitalOcean的服务条款协议[1],同时也违反了DigitalOcean的可接受使用政策[2]。因此,根据您在注册使用DigitalOcean时所签署的协议,您的账户已被标记为暂停。 DigitalOcean已采取主动措施,通过行政锁定您的资源来减轻损害,直到我们能更好地理解其预期用途。 目前尚未对您的数据采取不利措施。自2025年5月XX日起,我们将无法保留服务器及相关数据超过十天。如果我们未能收到您的回复,请将此邮件视为我们即将终止账户的通知。 我们请求将此邮件视为高优先级的沟通,以保护资源。如果您认为此决定有误,DigitalOcean邀请您详细说明已部署资源及其预期用途。 DigitalOcean乐意根据您与我们分享的信息以及我们档案中的数据来考虑上诉,以确定最佳行动方案。 如果此事件被确定为由于从DigitalOcean产品组合中利用的某项服务的配置错误所导致,我们乐意在确认后将事件细节转发给我们的云支持团队,以便进一步协助。如果合适,云支持团队将根据您的需求协助进行部署优化或选择DigitalOcean资源。 DigitalOcean将采取的任何进一步行动和决定将完全依赖于我们收到的回复。我们期待在10天内收到您的回复,以迅速解决此事件并防止资源被销毁。 您可以在此查看我们的服务条款协议和可接受使用政策: [1] 服务条款:法律 - 服务条款协议 (https://www.digitalocean.com/legal/terms-of-service-agreement) [2] 可接受使用政策:法律 - 可接受使用政策 (https://www.digitalocean.com/legal/acceptable-use-policy) ======= 感谢您联系DigitalOcean支持团队。 我们得出结论,您的部署和行为违反了我们的服务条款协议[1]和可接受使用政策[2],因此我们无法解除您账户的锁定。 对此造成的任何不便,我深表歉意。 此外,请注意,我们无法分享导致此决定的考虑因素或我们如何得出此结论的细节,因为这对维护我们平台安全操作的完整性至关重要。 您可以在此查看我们的服务条款协议和可接受使用政策: [1] 服务条款:法律 - 服务条款协议 (digitalocean.com) [2] 可接受使用政策:法律 - 可接受使用政策 (digitalocean.com) 我们建议您寻找一个更适合您需求的新服务提供商,因为我们的安全工具在您再次注册时会考虑这些行为,从而导致账户锁定和在手动平台审查期间相关账户的终止。 您无需采取进一步行动。 此致, --- 客户支持专员 DigitalOcean支持团队
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I&#x27;ve been with DigitalOcean for more than a year. No illegal stuff, of course. I&#x27;ve got an email about investigation. Asked for details, in response got an email that &quot;it&#x27;s over, we won&#x27;t tell anything&quot;<p>The services are terminating within 10d from the original email.<p>Thanks, DigitalOcean, I actually wanted to move to self-hosted PaaS solution for a long time. More resources for 3x less money.<p>======= DigitalOcean has become aware of platform abuse involving your account and&#x2F;or DigitalOcean resources. After review, we are reaching out via email to inform you recent actions performed on your associated infrastructure are in violation of our acceptable use policies.<p>Activity of an abusive nature violates DigitalOcean’s Terms of Service Agreement [1] and also violates DigitalOcean’s Acceptable Use Policy [2]. As a result, your account has been flagged for suspension per the agreements made when signing up to utilize DigitalOcean.<p>DigitalOcean has taken proactive action to mitigate harm by administratively locking your resources until we can better understand the intended usage.<p>No adverse actions have been taken against your data at this time. We will not be able to retain servers and associated data beyond ten days starting from May XX, 2025. Please treat this email as a notice of imminent account termination from our side if we do not hear back from you.<p>We are requesting this email be considered a high-priority communication to preserve resources. If you believe this decision is in error, DigitalOcean invites you to share a detailed explanation about the deployed resources and their intended purposes.<p>DigitalOcean is happy to consider appeals based on the information shared with us, along with data we have on file, to determine the best course of action.<p>If this event is determined to be the result of a misconfiguration of an offering leveraged from the DigitalOcean product portfolio, we are happy to forward the event details over to our Cloud Support operations to help further after we have confirmed. The Cloud Support team will assist with deployment optimization or DigitalOcean resource selection if appropriate based on your needs.<p>Any further actions and decisions DigitalOcean takes will entirely depend on the response we receive. We are looking forward to hearing from you within 10 days to resolve this event swiftly and prevent destruction of resources.<p>You can review our Terms of Service agreement and Acceptable Usage policy here<p>[1] Terms of Agreement: Legal - Terms of Service Agreement (https:&#x2F;&#x2F;www.digitalocean.com&#x2F;legal&#x2F;terms-of-service-agreement) [2] Acceptable Usage Policy: Legal - Acceptable Use Policy (https:&#x2F;&#x2F;www.digitalocean.com&#x2F;legal&#x2F;acceptable-use-policy)<p>=======<p>Thank you for contacting DigitalOcean Support.<p>We have come to the conclusion that your deployment and actions were in violation of our Terms of Service Agreement [1] and Acceptable Use Policy [2] and as a result, we are unable to remove the lock from your account.<p>I sincerely apologize for any inconvenience caused by this.<p>Additionally, please note that we&#x27;re unable to share details regarding what factors we considered that led to this decision or how we came to this conclusion as this is critical to maintaining the integrity of our platform security operations.<p>You can review our Terms of Service agreement and Acceptable Usage policy here<p>[1] Terms of Agreement: Legal - Terms of Service Agreement (digitalocean.com) [2] Acceptable Usage Policy: Legal - Acceptable Use Policy (digitalocean.com)<p>We recommend you find a new service provider that better suits your needs as our security tooling would consider these actions when you sign up again resulting in account locks and termination of linked accounts during manual platform-wide reviews.<p>No further actions are needed from your end.<p>Regards,<p>--- --- Associate Customer Advocate DigitalOcean Support