子矩阵云电话与权限管理
企业如何分层控制多账户操作权限？
作为跨境团队的管理者，您可能遇到过这样令人沮丧的事情：一名新操作员不小心删除了亚马逊商店的商品列表，一名客服代表无意中泄露了权限管理信息，就像把所有房子的钥匙交给陌生人一样——出问题只是时间问题。
客服可以看到客户的地址和电话号码，但系统会自动隐藏完整的卡号，只显示最后四位数字，因此不必再担心信息泄露；作为主管，我可以通过手机查看谁在什么时间修改了什么。如果发现异常，我可以一键冻结权限，这比之前查看日志快了十倍。曾经，一家合作的物流公司需要检查一批订单。我给了他们“只读权限”，允许他们仅查看物流信息，而不接触其他数据，既解决了问题又保护了隐私。
2. 权限随人走——离职后无法再被使用
这是最让人放心的一点。之前，当员工辞职时，我们不得不逐一更改账户密码，担心他们记住了登录信息。现在，借助Submatrix云电话，权限是“与职位绑定”的：员工使用自己的工作ID登录云电话，系统完全分配他们可以看到的内容。当他们辞职时，我在后台点击“取消权限”，他们再次登录时什么也看不见，连收集的客户数据也无法访问；更棒的是“操作水印”。所有导出的文件和截图都会自动显示员工的工作ID和时间。即使有人想偷偷保存数据，看到水印也不敢这么做。
上个月，一名老员工辞职，整个交接过程仅用了1小时。新员工登录自己的账户，权限自动同步，当天就可以开始工作，以前至少需要3天。
3. 多账户“权限联动”——管理20个账户如同管理1个
在多个平台上管理账户时，最令人困惑的就是权限不一致。例如，亚马逊和独立网站上的客户信息应该由不同的人管理，但之前，一名客服代表可以同时查看两个平台的数据。
Submatrix的“权限组”功能解决了这个问题：将亚马逊账户设为“销售组”，将独立网站设为“成员组”。客服只能进入自己的组，跨组查看数据需要经过审批；在每月会议上，我会授予财务部门“临时报告权限”。他们只能导出销售数据，而不能查看客户信息或供应商数据。权限在会议结束后会自动失效，因此我不必手动撤销。
现在，一个8人的团队管理20个账户，半年来没有发生过一次权限事件。仅因错误导致的损失就足够购买10套系统。
事实上，企业权限管理的核心并不是“限制有多严格”，而是“该宽松时宽松，该严格时严格”。Submatrix云电话所做的就是将权限变成一个“透明的笼子”，既不妨碍工作，又能有效控制风险。
（您可以在评论区谈谈公司遇到的权限陷阱，看看是否有类似的困扰。）
查看原文
How Enterprises Hierarchically Control Multi-Account Operation Permissions?
As a manager of a cross-border team, you've probably encountered such frustrating things: a new operator accidentally deleted an Amazon store's Listing, a customer service representative inadvertently leaked a permission management, just like giving all the house keys to strangers—it's only a matter of time before something goes wrong.<p>Customer service can see the customer's address and phone number, but the system will automatically hide the complete card number, only showing the last 4 digits, so there's no need to worry about information leakage anymore;
As a supervisor, I can check on my phone who modified what and when. If an abnormality is found, I can freeze the permission with one click, which is 10 times faster than checking logs before.
Once, a cooperating logistics company needed to check a batch of orders. I gave them "read-only permissions", allowing them to only view logistics information and not touch other data, solving the problem while protecting privacy.
2. Permissions Follow the Person—Nothing Can Be Taken Away After Resignation
This is the most reassuring point. Previously, when an employee resigned, we had to change account passwords one by one, fearing that they remembered the login information. Now, with Submatrix Cloud Phone, permissions are "tied to the position":
Employees log in to the cloud phone with their own work IDs, and the content they can see is completely assigned by the system. When they resign, I click "cancel permissions" in the backend, and they can't see anything when logging in again, not even the collected customer data;
What's even better is the "operation watermark". All exported files and screenshots will automatically have the employee's work ID and time. Even if someone wants to secretly save data, they won't dare to do so when they see the watermark.
Last month, an old employee resigned, and the entire handover process only took 1 hour. The new employee logged into their own account, permissions were automatically synchronized, and they got started on the same day, which used to take at least 3 days.
3. Multi-Account "Permission Linkage"—Managing 20 Accounts Like Managing 1
When managing accounts on multiple platforms, the most confusing thing is inconsistent permissions. For example, customer information on Amazon and independent sites should be managed by different people, but previously, a customer service representative could view data from both platforms at the same time.
Submatrix's "permission group" function solves this problem:
Set Amazon accounts as the "sales group" and independent sites as the "member group". Customer service can only enter their own group, and need to go through approval to view data across groups;
During monthly meetings, I grant "temporary report permissions" to the finance department. They can only export sales data, not customer information or supplier data. The permissions automatically expire after the meeting, so I don't have to manually revoke them.
Now, a team of 8 people manages 20 accounts, and there hasn't been a single permission incident in half a year. The losses reduced due to mistakes alone are enough to buy 10 sets of systems.
In fact, the core of enterprise permission management is not "how strict the restrictions are", but "being lenient where it should be lenient and strict where it should be strict". What Submatrix Cloud Phone does is turn permissions into a "transparent cage", which doesn't hinder work while keeping risks at bay.
(You can talk about the permission pitfalls your company has encountered in the comment area to see if there are similar troubles)