Upwork 无故暂停了我的账户。
几个月前，我加入了Upwork，花了几周时间学习这个平台的运作方式，并小心翼翼地构建我的个人资料，确保有一个强大的作品集和清晰的描述，以便能够很好地向客户展示自己。我认为Upwork是一个很好的地方，可以接到小项目，赚取一些额外收入，并开始我的自由职业之旅。
在五月，我开始积极申请工作，并迅速与一位意大利客户达成了我的第一个项目，该客户希望为意大利的餐厅开发一个安卓自助服务应用。这个客户可靠、友好，并且在Upwork上已经花费超过20万美元，因此我很高兴能在六月初开始我们的合作。
在我完成第一个里程碑并收到付款后，Upwork突然暂停了我的账户，并要求我验证身份——尽管我之前已经验证过两次，并且在我的个人资料上有“身份已验证”的徽章。我立即上传了我的身份证和居住证明，因为我不想让我的客户久等，而在账户被暂停期间我无法与他们联系。
六天后，我终于收到一封电子邮件，称我的案件已进入最终审核阶段，我感到有些宽慰，认为我很快就能恢复工作。但昨天，Upwork发邮件告诉我，由于“无法验证我的身份”，我的账户将永久暂停，尽管我提供了所有请求的文件，并且之前已经验证过我两次。他们还表示不会再回复任何邮件，决定是最终的。
我联系他们询问原因，提出愿意提供额外文件，甚至请求与支持团队通话。唯一的回应是：“决定是最终的。”
甚至我的客户也联系了Upwork询问解释，但他们拒绝透露任何细节。
我原以为Upwork是一个严肃、专业的平台，但似乎并非如此。我投入了大量时间和精力来建立一个体面的个人资料，花钱购买连接和专业会员资格，结果却被永久禁用——而且从未被告知原因。
你在Upwork的经历如何？有没有人经历过类似的情况？
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A few months ago, I joined Upwork, spending weeks learning how the platform works and carefully building my profile with a strong portfolio and clear description so it would represent me well to clients. I thought Upwork would be a great place to land small projects, earn some side income and start my freelancing journey.<p>In May, I started actively applying for jobs and quickly landed my first project with an Italian client who wanted an Android kiosk app for restaurants in Italy. The client was reliable, kind, and had already spent over $200K on Upwork, so I was excited to start our collaboration in early June.<p>After I completed the first milestone and received payment, Upwork suddenly suspended my account and asked me to verify my identity - even though I had already done so twice before and had the "Identity Verified" badge on my profile. I immediately uploaded my ID card and residency statement because I didn't want to leave my client waiting, since I couldn't contact them while suspended.
Six days later, I finally received an email saying my case was in the final review stage, and I felt some relief, thinking I'd soon get back to work. But yesterday, Upwork emailed me saying my account would remain permanently suspended because they "couldn’t verify my identity" despite having all the requested documents and previously verifying me twice. They also said they would not answer any further emails and that the decision was final.
I reached out to ask why, offered to send additional documents, and even asked for a call with support. The only response I received was, "The decision is final."
Even my client contacted Upwork to ask for an explanation, but they refused to share any details.
I thought Upwork was a serious, professional platform, but it seems that's not the case. I invested significant time and effort to build a presentable profile, spent money on connects and a professional membership, only to end up permanently banned - without ever being told why.<p>What is your experience with Upwork? Has anyone experienced something similar?