谷歌承认系统故障，但声称修复此问题“在技术上不可能”。
谷歌的系统在我兑换了一个独立的YouTube Premium促销后，毫无预警地取消了我正在进行的12个月Gemini Advanced试用。有趣的是，回应如下：
谷歌员工确认系统故障：
Grace：“系统‘应该警告’后果”
Justine：“在你的情况下，警告系统没有正常工作”
多位客服代表承认这是系统故障，而非政策合规问题。
客服补救回应：
Van：“我们没有办法提供临时访问Gemini Advanced或Pro功能的权限”
这造成了一个荒谬的局面：谷歌承认他们的系统让客户失望，但却声称技术上无法弥补自己承认的失误。他们经常发放促销代码和试用访问权限，因此显然具备这种技术能力。
这似乎反映了客户服务方法的根本性崩溃——员工可以承认错误，但在系统让客户失望时却没有补救的协议。
有没有其他人遇到过这种情况，即公司承认系统故障却声称无法修复？
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Google's system cancelled my active 12-month Gemini Advanced trial without warning when I redeemed a separate YouTube Premium promotion. The interesting part is the response:
System failure confirmed by Google staff:<p>Grace: System "should have warned" about consequences
Justine: "Warning system didn't work as it should have in your case"
Multiple reps acknowledged this was system failure, not policy compliance<p>Customer service remediation response:
Van: "We don't have a way to provide temporary access to Gemini Advanced or Pro features"
This creates an absurd situation where Google can acknowledge their system failed a customer, but claims technical impossibility to remediate their own acknowledged failure. They routinely issue promotional codes and trial access, so the technical capability clearly exists.
It seems like a fundamental breakdown in customer service methodology - staff can admit fault but have no protocol for remediation when systems fail customers.
Has anyone else encountered this pattern where companies acknowledge system failures but claim inability to fix them?