展示HN:一个能够学习您的产品并引导用户的AI助手

12作者: pancomplex3 天前原帖
嗨,HN!我叫克里斯蒂安,是<a href="https:&#x2F;&#x2F;frigade.ai">https:&#x2F;&#x2F;frigade.ai</a>的联合创始人。我们构建了一个强大的AI代理,它能够自动学习如何使用任何基于网页的产品,并在用户界面中直接指导用户,自动生成文档,甚至代表用户采取行动。可以把它想象成旧版MS Office中的Clippy,但功能更强大,且真正有用。 <p>您可以在这里查看该代理和工具调用SDK的实际演示:<a href="https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=UPe0t3A1Vpg" rel="nofollow">https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=UPe0t3A1Vpg</a></p> <p>这与其他AI客户支持产品有什么不同?</p> <p>大多数AI“副驾驶”实际上只是被美化的聊天机器人。它们浏览您的帮助中心,输出一些模糊的要点。基本上是一些“希望和祈祷”,希望您的用户能够搞明白。最终,这将把责任转嫁给用户去完成。而且假设公司会随着每次产品变更而更新帮助中心。这意味着需要不断截取新产品用户界面或功能的屏幕截图,以便提供准确的说明。这些解决方案仅利用了AI所能实现的一小部分,而现在的AI可以广泛推理软件界面。</p> <p>通过Frigade AI,我们直接在产品中引导用户,并根据当前用户的状态和上下文构建按需导览。代理还可以立即代表用户采取行动,例如邀请同事加入工作区或检索账单信息(通过我们的工具调用SDK)。</p> <p>这一切的实现仅在最近才成为可能。最新的前沿模型(如GPT 4.1、Claude 4、Gemini 2.5等)能够以一种在六个月前根本不可行的方式推理用户界面和工作流程。这就是为什么我们如此兴奋地将这项技术带到尚未启用AI的复杂传统SaaS应用程序的前沿。</p> <p>它是如何工作的?</p> <ol> <li>邀请agent@frigade.ai到您的产品中。您可以根据不同角色发送多个邀请。</li> <li>我们的代理会自动探索并推理您的应用程序。</li> <li>附加任何现有的帮助中心资源或培训文档,以补充代理的理解。这是完全可选的。</li> <li>安装代理助手的Javascript代码片段(只需几行)。</li> <li>就这样。您的用户现在可以开始提问,并在没有任何额外负担的情况下获得按需产品导览和实时解答。</li> </ol> <p>这个过程只需几分钟。一旦运行,您可以通过对代理提供的响应进行评分和反馈来改进代理。如果您想进一步集成,您还可以将自己的代码连接到我们的工具调用SDK,以便代理能够直接查找客户信息、处理退款等。这些调用只需几行代码,通过自然语言描述工具及其参数,并传递一个Javascript Promise(例如,进行API调用、调用您应用中的函数等)。</p> <p>非常想听听HN社区对这种方法的看法!您是在从零开始构建自己的AI代理,还是希望嵌入现成的解决方案?</p>
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Hey HN! My name is Christian, and I’m the co-founder of <a href="https:&#x2F;&#x2F;frigade.ai">https:&#x2F;&#x2F;frigade.ai</a>. We’ve built a powerful AI agent that automatically learns how to use any web-based product, and in turn guides users directly in the UI, automatically generates documentation, and even takes actions on a user’s behalf. Think of it as Clippy from the old MS Office. But on steroids. And actually helpful.<p>You can see the agent and tool-calling SDK in action here: <a href="https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=UPe0t3A1Vpg" rel="nofollow">https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=UPe0t3A1Vpg</a><p>How is this different from other AI customer support products?<p>Most AI &quot;copilots&quot; are really just glorified chatbots. They skim your help center and spit out some nonspecific bullet points. Basically some ‘hopes and prayers’ that your users will figure it out. Ultimately, this puts the burden on the user to follow through. And assumes companies are keeping their help center up-to-date with every product change. That means constant screenshots of new product UI or features for accurate instructions.These solutions leverage only a fraction of what’s possible with AI, which can now reason about software interfaces extensively.<p>With Frigade AI, we guide the user directly in the product and build on-demand tours based on the current user’s state and context. The agents can also take actions immediately on a user’s behalf, e.g. inviting a colleague to a workspace or retrieving billing information (via our tool calling SDK).<p>This was only made possible recently. The latest frontier models (GPT 4.1, Claude 4, Gemini 2.5, etc.) are able to reason about UIs and workflows in a way that simply didn’t work just 6 months ago. That’s why we’re so excited to bring this technology to the forefront of complex legacy SaaS applications that are not yet AI enabled.<p>How does it work?<p>1. Invite agent@frigade.ai to your product. You can send multiple invitations based on distinct roles.<p>2. Our agent automatically explores and reasons about your application.<p>3. Attach any existing help center resources or training documentation to supplement the agent’s understanding. Totally optional.<p>4. Install the agent assistant Javascript snippet (just a few lines).<p>5. That’s it. Your users can now start asking questions and get on demand product tours and questions answered in real time without any overhead.<p>This process takes only a few minutes. Once running, you can improve the agent by rating and providing feedback to the responses it provides. If you want to integrate further, you can also hook up your own code to our tool calling SDK to enable the agent to look up customer info, issue refunds, etc. directly. These calls can be made with just a few lines of code by describing the tool and its parameters in natural language and passing a single Javascript promise (e.g. make an API call, call a function in your app, etc.).<p>Would love to hear what the HN crowd thinks about this approach! Are you building your own AI agent from scratch, or looking to embed one off the shelf?