问HN:有人知道如何联系Cloudflare支持吗?
我在CloudFlare有一个付费账户,但似乎无法联系到他们的支持人员。
我还注意到我的IP地址被一半的互联网屏蔽了。不知道为什么。我的工作使用BT来分发定制的Debian镜像,但据我所知,这些镜像中没有任何受版权保护的材料。也许我的ISP告诉CloudFlare我很糟糕,因为它看到BT并且不在乎找不到版权侵权的证据?
因此,大约一半的时间,CloudFlare的仪表板都会被一个消息屏蔽,告诉我应该给我试图访问的网站发送电子邮件,请他们解锁我。但我试图联系的正是CloudFlare,而他们的支持人员没有回应(即使我尝试给他们发送电子邮件)。
我的意思是……我想是时候转向Akamai了。但CloudFlare仍然污染了我的IP。
此外……如果一个CDN要屏蔽对某个网站数据的访问,并说“发电子邮件给网站以恢复访问”,那么他们应该有一个可以用来联系的电子邮件地址。如果我必须去网站上查找我需要发送消息的电子邮件地址,而那个网站又被屏蔽了……
难道我还要为不被使用他们服务的人屏蔽而向CloudFlare付费吗?这难道变成了保护费吗?
总之……如果有人知道如何联系CloudFlare的支持,或许通过电话,那将不胜感激。
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So I have a paid account w/ CloudFlare, but I can't seem to reach their support people.<p>I've also noticed that half the Internet is blocked from my IP. Not sure why. Work uses BT to distribute customized Debian images, though as far as I can tell none of these images have copyrighted material in them. Maybe my ISP is telling CloudFlare I'm a bad person me 'cause it sees BT and doesn't care that it can't find evidence of copyright infringement?<p>So about half the time, the CloudFlare dashboard is blocked with a message saying I should email the site I'm trying to reach and get them to unblock me. But it's CloudFlare I'm trying to reach and their support people don't respond (even if I try to email them.)<p>I mean... I guess it's time to move to Akamai. But CloudFlare's still poisoned my IP.<p>Also... seems like if a CDN is going to block access to a site's data and say "email the site to get access restored" they would have an email address you can use to do that. If I have to go to the web site to find out what the email address I have to send a message to and that site is blocked...<p>Am I supposed to pay CloudFlare for the privilege of not being blocked by people who use their service? Has it become a protection racket?<p>Anyway... if anyone knows how to get ahold of CloudFlare support, maybe by phone(?), that would be appreciated.