Stripe suspended our account without clear reason – need advice
Hi HN,<p>My co-founder and I have been building ArtificialStudio.ai since 2023, a SaaS platform similar to RunwayML and Krea.ai that allows marketers and agencies to easily use AI models for image and video generation.<p>Two days ago, our Stripe account was suspended without prior warning. We believe this might be due to 1 chargeback we received last month — not because of fraud, but because some users accidentally purchased an annual subscription instead of a monthly one. We refunded all of them and updated our checkout UX so the monthly plan is now the default option.<p>We comply with all of Stripe’s policies, and similar platforms in our industry (RunwayML, Krea.ai) operate on Stripe without issues.<p>We’ve contacted Stripe through email and the dashboard, but so far have only received automated responses. This is a critical moment for us, as our MRR has been growing fast and this freeze puts the business at risk.<p>Has anyone here been through a similar situation with Stripe? Any advice or contacts within Stripe that could help us escalate this?<p>Thanks for any help you can offer.
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Hi HN,<p>My co-founder and I have been building ArtificialStudio.ai since 2023, a SaaS platform similar to RunwayML and Krea.ai that allows marketers and agencies to easily use AI models for image and video generation.<p>Two days ago, our Stripe account was suspended without prior warning. We believe this might be due to 1 chargeback we received last month — not because of fraud, but because some users accidentally purchased an annual subscription instead of a monthly one. We refunded all of them and updated our checkout UX so the monthly plan is now the default option.<p>We comply with all of Stripe’s policies, and similar platforms in our industry (RunwayML, Krea.ai) operate on Stripe without issues.<p>We’ve contacted Stripe through email and the dashboard, but so far have only received automated responses. This is a critical moment for us, as our MRR has been growing fast and this freeze puts the business at risk.<p>Has anyone here been through a similar situation with Stripe? Any advice or contacts within Stripe that could help us escalate this?<p>Thanks for any help you can offer.