AWS账户访问问题 – 48小时后仍未收到支持回复
大家好，
我遇到了一个AWS账户访问问题，希望这里有人能给我一些建议。
我的根登录邮箱突然无法使用——当我尝试登录时，AWS显示“账户不存在”。但这个账户肯定还存在（我甚至收到了最近的账单邮件）。我也知道我的密码，但登录系统不再识别根邮箱。
我已经提交了支持请求，并提供了账单、支付卡信息以及其他所有权证明。48小时前，AWS支持告诉我他们会在内部升级此问题，并让我耐心等待。从那时起，完全没有任何进展或沟通。
这里有没有人遇到过类似的AWS账户访问问题？通常需要多长时间？有没有什么办法可以促使AWS采取实际行动？
提前感谢大家的帮助。
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Hi all,<p>I’m stuck with an AWS account access issue and hoping someone here has advice.<p>My root login email suddenly stopped working — when I try to sign in, AWS says “account does not exist.” But the account definitely still exists (I even have recent billing emails). I also know my password, but the login system won’t recognize the root email anymore.<p>I opened a support case and provided billing statements, payment card details, and other ownership proof. 48 hours ago, AWS support told me they would escalate it internally and asked me to wait. Since then, there’s been no progress or communication at all.<p>Has anyone here dealt with AWS account access problems like this? How long does it normally take, and is there any way to push AWS to actually take action?<p>Thanks in advance.