告诉HN：Stripe似乎已暂停人工客户支持。
今天我试图联系Stripe进行一个标准的支持咨询（在我的账户上启用一个功能），发现支持按钮只引导我到一个AI助手。虽然仍然可以访问“支持中心”，但无法创建工单。因此，似乎Stripe已经完全用一个只能重复公共文档的语言模型取代了人工支持。
Stripe网站的多个地方仍然显示“所有Stripe客户均可获得24小时、每周7天的电话、电子邮件和聊天支持”，但这似乎不再是事实。
我相信很多人依赖Stripe，所以我觉得这值得发个帖子！最近还有其他人成功联系到Stripe吗？
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While trying to get in touch with Stripe today for a standard support enquiry (turning on a feature on my account) I found that the support button leads only to an AI Assistant. It is possible to still get to the "Support Center" but there's no way to create a ticket. So it seems like Stripe have completely replaced human support with an LLM that can only repeat back the public documentation to you.<p>It does still say in various places on the Stripe website that "All Stripe customers receive 24x7 phone, email, and chat help" but that doesn't seem to be the case anymore<p>I'm sure a lot of people here rely on Stripe so I thought this was worth a post! Has anyone else has any luck getting in touch with Stripe recently?