请问HN:一个由志愿者运营的非营利组织需要客户关系管理系统。Odoo Community是一个好的解决方案吗?

2作者: netfortius大约 6 小时前原帖
标题基本上试图捕捉问题的要点。我被邀请(自愿)协助将一个专有的、成本较高的客户关系管理(CRM)解决方案迁移到Odoo社区“产品”,该产品将由专业合作伙伴进行架构设计、配置、部署在云服务上并进行运营。我的专业领域是基础设施(架构、运营和安全),因此我当然可以验证将应用功能映射到正确组件的过程,但我对CRM部分的优劣一无所知,尤其是如何在内部组织的志愿者没有技术技能的情况下,保持其可能需要的定制化和运营成本低廉。我担心集成商试图以一个可接受的一次性费用进入项目,然后在这个解决方案需要大量维护时逐渐提高价格。 有没有人有关于这个Odoo社区CRM产品和模型的经验,可以分享一些注意事项,以应对上述描述的使用尝试?用户最多300人。希望CRM还能够与所需的办公产品(文档、电子表格、电子邮件等)集成。
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Title basically tries to capture the gist of the question. I have been asked (volunteer) to assist in the project of migration from a proprietary, more costly CRM solution, to an Odoo Community &quot;product&quot;, to be architected, configured, deployed in a cloud service and operated by a specialized partner. My specialization is in infrastructure (architecture, ops and security), so I could certainly validate mapping the apps functionality into the right components, but I have zero knowledge on how good the CRM part is, and - crucially - how to keep its possible need for customization in time and operations cost low, if internal org volunteers have no technical skills. I am concerned about the integrator attempt to get the foot in the door with an acceptable one time cost, then slowly ramp up the price, if this solution requires a lot of babysitting.<p>Does anyone have any experience with this Odoo Community CRM product and model, to share some gotchas, in the light of the above described attempt to use? Users max 300. The hope is to also have the CRM integrate with needed office products (doc, spreadsheet, email, etc.)