我第一次体验“人工智能”客服中心是什么样的？
我想我刚刚经历了第一次与“人工智能”驱动的呼叫中心的互动。
我打电话询问一个关于我使用的英国政府服务的简单问题，接通后我遇到了一位人类接线员，但她不断给我错误或无关的回答，以一种我从未听过的奇怪方式。我猜我的声音被转化为文本，然后喂给一个聊天机器人，接线员只是根据屏幕上的文本回答我。
在我多次说“抱歉，这根本没有回答我的问题”之后，她似乎开始掌控局面，回复我说：“你没有在听我说。如果你不听我说，我就无法帮助你。”我回答说：“我在听，但没有听到答案。”这显然超出了聊天机器人的理解范围，因为她随后挂断了电话。
我又打回去，接到了一个不同的接线员……她给出的也是同样的无关答案，只是有些微小的变化，结果还是一样。真是个彻底的失败。
我想这就是未来。“人工智能”在操控人类傀儡。
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I think I've just had my first experience with an "AI"-driven call centre.<p>I phoned up with a simple question about a UK Govt. service I use, and got a human being who repeatedly gave me wrong or non-answers in a wierd way I've never heard before. I reckon my voice was being put through voice-to-text feeding a chatbot which was replying in text on her screen and she was reading that text to me.<p>After a few "sorry, that doesn't answer my question at all" from me, she seemed to put her hands on the wheel to reply "You're not listening to me. I can't help you if you won't listen to me". I said "I'm listening but not hearing an answer." This must have been outside the chatbot's comprehension, because she then hung up the call.<p>I phoned back, got a different girl... who gave the same non-answers but with immaterial variations - ending with the same result. Total clincher.<p>This is the future, I guess. "AI"s operating human puppets.