Stripe 关闭了我的阿联酋商业账户,并扣留了3500美元。

5作者: alganzory15 天前原帖
我简直不敢相信这一切。在经历了一个非常繁琐的过程后,我终于成功验证了我的商业账户,原本很高兴能够使用Stripe的服务,但没想到却发生了这样的事情。 我向客户开了6或7张软件服务的发票,在他们支付后,Stripe却认为我的账户存在高风险,并将其暂停。即使在请求复审后,他们也没有改变主意,并表示交易将会被退款。 他们退款了所有发票,除了其中一张大约3500美元的发票。我尝试联系他们的客服,但没有得到任何回复,于是我通过投诉表单提交了投诉,他们的回复如下: “摘要: 您已联系Stripe,表达了对您账户关闭的担忧。 我们的审核详情: 我们进一步审核了您的账户,决定仍然无法支持[公司名称]继续使用。您的账户关闭符合Stripe的服务协议:https://stripe.com/ae/legal/ssa#termination 请注意,通常情况下,符合条件的卡支付退款将在账户拒绝之日起5天内发放。超过5天后,我们将不再退款。如果在所有退款处理完毕后,您的账户中仍有余额,根据Stripe支付的服务条款,该余额将不会提供给您。 我们知道这是令人失望的消息,我们很抱歉我们无法做更多的事情。” —— 我该怎么办?我的公司注册在阿联酋。
查看原文
I can&#x27;t believe this After a very tedious process to get my business account fully verified, I was finally happy to be able to use stripe services but alas..<p>I invoiced a client for some software service, about 6 or 7 invoices, after they paid them, stripe decided that my account was high risk and suspended it, even after asking for a review, they didn&#x27;t change their mind and said the transactions will be refunded<p>They refunded all of the invoices but one worth $3.5k or so. I tried to contact their support but got no response, so I sent a complaint through their complains form, they responded with the following: &quot;Summary: You have contacted Stripe to express your concern regarding the closure of your account.<p>Details of our review: We reviewed your account further, and we’ve determined that we still won’t be able to support [company name] moving forward. The closure of your account is in accordance with Stripe&#x27;s Services Agreement: https:&#x2F;&#x2F;stripe.com&#x2F;ae&#x2F;legal&#x2F;ssa#termination<p>Note that, in general, refunds on eligible card payments are issued within 5 days of the date of the account rejection. After the 5-day period, we will not be refunding additional charges. If a balance still remains in your account after all reversals have been processed, it will not be made available to you, in accordance with the Service Terms for Stripe Payments.<p>We know that this is disappointing news, and we&#x27;re sorry that there&#x27;s nothing more we can do.&quot;<p>--<p>What can I do? My business is registered in the UAE