请问HN：AWS支持服务是否下降了？
多年来，我一直听人们说，在所有主要的美国云服务提供商中，AWS的支持服务相对较好。我自己也曾这样说过，并对此深信不疑。
然而，现在我有几个案例已经开放超过两周，仍未收到AWS的任何回应，甚至连最初的“我们正在调查”消息都没有。我还联系了我的客户经理、助理客户经理和解决方案工程师，但他们都没有回复。令人担忧的是，我从另一家公司的至少一位人士那里听到了完全相同的情况。
我的组织支付了Business+支持服务，并且年支出达八位数，根据他们的网站，最低优先级的响应时间要求为24小时，而这一时间已经超过了14倍。如果他们对待我们的方式就是这样，我无法想象早期阶段的初创公司会受到多大的影响。
亚马逊最近强制实施了强制性返回办公室政策，裁员数千人，现在又强迫人们通过他们的人工智能支持代理处理所有新开放的案例。这是否意味着AWS的支持服务面临危机？
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For years, I have always heard people say that of all the major US cloud providers AWS had pretty good support. I have also said this and believed it.<p>Now I have had cases open for more than 2 weeks without any response from AWS, even an initial "we're investigating" message. I have also looped in my Account Manager, Associate Account Manager, and my Solutions Engineer, all of whom have not responded. Concerningly, I've heard the exact same thing from at least one other person at a different company.<p>My organization is paying for Business+ Support and we have an 8 figure annual spend, and according to their website[1] the lowest possible priority requires a 24 hr response time, which has been exceeded by 14x already. If this is how they're treating us I can't begin to imagine how early stage startups are hurting.<p>Amazon has enforced compulsory RTO, laid off thousands in recent months, and is now forcing people to interact with their AI support agent for all new open cases. Is the writing on the wall for AWS support?<p>1: https://aws.amazon.com/premiumsupport/plans/