告诉HN：Anthropic 不会为降级用户重置使用限制。
在3月27日，我联系了Anthropic支持团队，报告我很早就达到了使用限制。4月13日，我再次发邮件询问使用问题（和许多人一样）：我那周一开始时已经使用了72%的配额。4月17日，在第一次开放支持线程三周后，对他们对第二次的回复感到失望，并且在他们发布的事后分析和承诺重置使用限制的前六天，我将我的账户从Max降级为Pro，并在支持线程中更新了这一信息。
> <i>今天我们将为所有订阅者重置使用限制。</i>
-- 昨天的帖子：https://www.anthropic.com/engineering/april-23-postmortem
我今天跟进询问这是否适用于我，并指出，
> <i>这个[重置使用承诺]适用于我的账户吗？请问重置了多少周的使用量？我注意到这段时间内持续受到影响。</i>
他们的回复是：
> <i>很遗憾，该订阅不符合退款条件，因为它超出了我们的退款政策时间范围。</i>
> <i>我们的退款条款在这一点上并不灵活。</i>
我认为HN应该知道这个情况。
查看原文
On March 27, I contacted Anthropic Support reporting I hit usage limits very early. On 13 April, I emailed again asking about usage issues (like many others): I started that Monday with 72% of my usage used. On 17 April, after three weeks of the first open support thread, disappointed in their replies to the second, and exactly six days before their published post-mortem and their promise to reset usage limits, I downgraded my account from Max to Pro, and updated the support thread with that info.<p>> <i>Today we are resetting usage limits for all subscribers.</i><p>-- Yesterday's post: https://www.anthropic.com/engineering/april-23-postmortem<p>I followed up today to ask if this applied to me, noting,<p>> <i>Does this [reset usage promise] apply to my account? And how many weeks worth of usage is reset, please? I note there was ongoing impact for significant time.</i><p>Their reply:<p>> <i>Unfortunately, this subscription is not eligible for a refund as it falls outside of our refund policy timeframe.</i><p>> <i>Our refund terms are not flexible on this point.</i><p>I thought HN should know.