告诉HN：One Medical是一场噩梦
我想和大家分享一个关于极其糟糕的技术栈故事，以及它带来的人类后果。
几年前，我通过工作获得了One Medical的服务，体验非常不错，但后来我停止了使用。最近，我需要寻找一个新的初级医疗提供者，于是决定再次尝试他们的服务。
不幸的是，在经过几周的初步护理转移和预约后，我的账户现在陷入了一种西西弗斯式的噩梦状态，系统认为我的会员资格已过期，并且在未来（2026年9月）会再次过期，因此在任何尝试更新我的会员状态时都会出现错误。
尝试联系他们的客服简直是一场折磨，每次他们试图让我等待以便升级处理时，电话就会被挂断，或者他们的工作人员认为如果重复说明指示多次就能解决问题。
我无法创建第二个账户，因为他们会注意到重复的个人信息，并坚持在提供服务之前进行去重，而这似乎正是我们陷入这种噩梦状态的原因。
亚马逊客服表示他们无能为力，因为这是One Medical的问题，而One Medical的客服则说他们无能为力，因为他们没有权力做任何事情。
现在，我需要在极短的时间内找到另一个医疗提供者，因为我已经尝试了两周来解决这个问题，但一直没有成功，如果不解决，我将面临一些每月药物续订的困境。
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I thought I'd relate an incredibly broken tech stack story, and its human consequences, to HN today.<p>I used to have One Medical access through work, years ago, it was perfectly fine quality care, and then I stopped using it.<p>I recently needed to find a replacement primary care and decided to try them again.<p>Unfortunately, after a few weeks of initial care transfer and appointments, my account is now in a Sisyphean nightmare state, where it thinks I have an expired membership expiring in the future (September 2026), and as a result, errors out on any attempt to update my membership status.<p>Attempting to contact their support has been an exercise in repeatedly being hung up on when attempting to put me on hold to escalate, and/or having their staff decide that if they repeat the instructions enough times it'll work.<p>You cannot make a second account, because they notice the duplicated personal data and insist on deduplicating it before providing you care, which appears to be how we got into this nightmare state in the first place.<p>Amazon support says they can't do anything because it's a One Medical problem, One Medical support says they can't do anything because they have no power to do anything.<p>Now I'm going to need to find another medical provider on extremely short notice, because I've been trying for two weeks to try and get this resolved with them and failing, and I am going to run out of some monthly medication renewals if I don't.