问HN:低质量的人工智能客服会成为新常态吗?
现在每当我联系客户支持的聊天或电话时,我总是得到一个人工智能代理的回复,接着我会陷入一个无用的循环几分钟,直到我开始恳求它将我转接给真人。<p>这样的情况会导致公司失去客户吗,还是人们最终会习惯这种方式?
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Now whenever I reach for customer's support chat or phone I get an AI agent replying to me and I get into a useless loop for a couple of minutes before I start begging it to link me to a real person.<p>Will companies start losing customers because of that or people will eventually get used to this?